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PC Security Services Terms & Conditions

Effective Date: August 30, 2012

PC SECURITY SERVICES OFFERED BY PONDEROSA EDGE
TERMS AND CONDITIONS

Ponderosa Edge ("Ponderosa", "Ponderosa Internet", "Ponderosa Cablevision") has negotiated with a third-party vendor (“Vendor”) to provide Customer, PC Security Services (“Security Services”). Security Services are described within this document.

Customer acknowledges that Vendor reserves the right to change and enhance Security Services from time to time. Should Vendor change or enhance Security Services, Ponderosa Edge shall notify Customer within ten (10) days of receipt of such notice by Vendor. Customer understands and agrees that Ponderosa Edge is neither responsible nor liable for any monitoring of Vendor’s performance nor is Ponderosa Edge responsible or liable for Vendor’s inability or failure to perform.

 1.  SECURITY SERVICES.

Ponderosa Edge will cause Vendor to provide and be responsible for, Security Services for Customer as described herein. Security Services include:

(a) Installation of Services. Ponderosa Edge will cause Vendor to be responsible, when requested by use of the Remote Install Support feature, for the installation of Security Services sold to Customer.

(b) Service and Maintenance. Upon the sale of Security Services hereunder, Ponderosa Edge shall cause Vendor to be responsible for the update and maintenance of such Security Services sold to Customer.

(c) Support. Ponderosa Edge will cause Vendor to be responsible for providing chat, email, and phone support for Security Services during the hours of 8:00am to 8:00pm Central Standard Time, Monday through Friday to Technical Support and Subscribers.

(d) Miscellaneous. Ponderosa Edge will cause Vendor to provide the following:

Installation CD

Online Installation Executable

Fully Managed Symantec Antivirus Corporate Edition Client

Fully Managed Microsoft Operating System Patch Management

Fully Managed Firewall Protection

Diskeeper Professional

Integrated Internet Explorer Pop-Up Blocker

Fully Managed Spyware Protection

Online Internet Reporting

Monthly Email Summary Report

Full Technical Support

(e) One-Time Install. For an additional one-time fee, unless waived by Ponderosa Edge, Vendor will provide Supported Installation either by phone or via the Internet.

2. CUSTOMER OBLIGATIONS AND ACKNOWLEDGMENTS.

(a) Customer acknowledges and agrees that Ponderosa Edge may freely contract and/or assign the duties of providing Security Services to a third party, including Vendor.

(b) Customer agrees to provide to Ponderosa Edge all available information that is reasonably required by Ponderosa Edge or Vendor to effectively provide the Security Services.

3. TERM OF THIS SERVICE.

The term for the provision of Security Services shall be a minimum of one month.

4. TERMINATION.

(a) Ponderosa Edge will have the right to terminate this Service, by written or verbal notice to Customer:

(i) If the service is terminated with respect to Customer for any reason, or for no reason at all;

(ii) If Customer is not in compliance with any terms of this Service in any material respect, and such non-compliance continues for a period of 30 days after written notice from Ponderosa Edge to Customer of such non-compliance; or

(iii) Notwithstanding anything to the contrary herein, this Service shall terminate or

be suspended automatically upon the termination or suspension of Ponderosa Edge’s

agreement(s) with Vendor from which Ponderosa Edge purchases Security Services necessary

to provide Security Services to Customer as contemplated herein.

(b) Customer will have the right to terminate this Agreement by written or verbal notice to Ponderosa Edge. Customer shall be liable for any accrued charges for this Service as of the termination date.

CONTACTING US.

If you have any questions, comments or complaints concerning this these Terms of Use, please contact us at 559.822.3343, email us at customercare@ponderosaedge.com, or send any correspondence to Eric Vargas, Customer Operations Director, Ponderosa Internet, PO Box 21, O'Neals, CA 93645. Our representatives will endeavor to contact you within fifteen (15) days of your inquiry.

 

 
 
 

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