PC Security Services Terms & Conditions
Effective Date: August 30, 2012 PC SECURITY
SERVICES OFFERED BY PONDEROSA EDGE
TERMS AND CONDITIONS
Ponderosa Edge ("Ponderosa", "Ponderosa Internet",
"Ponderosa Cablevision") has negotiated with a third-party vendor
(“Vendor”) to provide Customer, PC Security Services (“Security
Services”). Security Services are described within this document.
Customer acknowledges that Vendor reserves the right to
change and enhance Security Services from time to time. Should
Vendor change or enhance Security Services, Ponderosa Edge
shall notify Customer within ten (10) days of receipt of such
notice by Vendor. Customer understands and agrees that Ponderosa
Edge is neither responsible nor liable for any monitoring of
Vendor’s performance nor is Ponderosa Edge responsible or
liable for Vendor’s inability or failure to perform.
1. SECURITY SERVICES.
Ponderosa Edge will cause Vendor to provide and be
responsible for, Security Services for Customer as described
herein. Security Services include:
(a) Installation of
Services. Ponderosa Edge will cause Vendor to be responsible,
when requested by use of the Remote Install Support feature, for
the installation of Security Services sold to Customer.
(b) Service and Maintenance. Upon the sale of Security Services
hereunder, Ponderosa Edge shall cause Vendor to be responsible
for the update and maintenance of such Security Services sold to
Customer.
(c) Support. Ponderosa Edge will cause
Vendor to be responsible for providing chat, email, and phone
support for Security Services during the hours of 8:00am to 8:00pm
Central Standard Time, Monday through Friday to Technical Support
and Subscribers.
(d) Miscellaneous. Ponderosa Edge
will cause Vendor to provide the following:
 Installation
CD
Online Installation Executable
Fully
Managed Symantec Antivirus Corporate Edition Client
Fully Managed Microsoft Operating System Patch Management
Fully Managed Firewall Protection
Diskeeper Professional
Integrated Internet Explorer Pop-Up Blocker
Fully Managed Spyware Protection
Online Internet
Reporting
Monthly Email Summary Report
Full
Technical Support
(e) One-Time Install. For an additional
one-time fee, unless waived by Ponderosa Edge, Vendor will
provide Supported Installation either by phone or via the
Internet.
2. CUSTOMER OBLIGATIONS AND ACKNOWLEDGMENTS.
(a) Customer acknowledges and agrees that Ponderosa Edge
may freely contract and/or assign the duties of providing Security
Services to a third party, including Vendor.
(b) Customer
agrees to provide to Ponderosa Edge all available information
that is reasonably required by Ponderosa Edge or Vendor to
effectively provide the Security Services.
3. TERM OF THIS SERVICE.
The term for the provision of Security Services shall be a
minimum of one month.
4. TERMINATION.
(a) Ponderosa Edge will have the right to terminate this
Service, by written or verbal notice to Customer:
(i) If
the service is terminated with respect to Customer for any reason,
or for no reason at all;
(ii) If Customer is not in
compliance with any terms of this Service in any material respect,
and such non-compliance continues for a period of 30 days after
written notice from Ponderosa Edge to Customer of such
non-compliance; or
(iii) Notwithstanding anything to the
contrary herein, this Service shall terminate or
be
suspended automatically upon the termination or suspension of
Ponderosa Edge’s
agreement(s) with Vendor from which
Ponderosa Edge purchases Security Services necessary
to provide Security Services to Customer as contemplated herein.
(b) Customer will have the right to terminate this
Agreement by written or verbal notice to Ponderosa Edge.
Customer shall be liable for any accrued charges for this Service
as of the termination date.
CONTACTING US.
If you have any questions, comments or
complaints concerning this these Terms of Use, please contact us
at 559.822.3343, email us at
customercare@ponderosaedge.com, or send any correspondence to
Eric Vargas, Customer Operations Director, Ponderosa Internet, PO Box 21, O'Neals, CA 93645. Our representatives will
endeavor to contact you within fifteen (15) days of your inquiry.
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