Ponderosa Edge Internet Open Internet Policy Disclosure
Effective Date: August 27, 2012 GENERAL.
Ponderosa Edge Internet does not engage in any
traffic shaping or filtering that would restrict the transmission
of lawful network traffic. Lawful content, ports, applications,
services, or non-harmful devices are not blocked from the
Ponderosa Edge Internet network subject to the Ponderosa Edge Internet
Acceptable Use Policy.
ACCEPTABLE USE POLICY.
http://www.ponderosaedge.com/terms_internet_acceptable_use.html
PERFORMANCE.
Ponderosa Edge Internet offers several broadband
internet access products utilizing Ethernet technologies. Service
details may be viewed at the following link,
http://www.ponderosaedge.com/internet_access.html
Published broadband speeds represent sync rates
between our serving equipment and the Internet Gateway. Generally, Ponderosa
broadband products are capable of supporting real time
applications such as VoIP and video streaming. Specific detail
regarding performance can be found at the following non-affiliated Speed Test link,
http://www.speedtest.net/
Internet congestion and
latency experienced beyond the Ponderosa Edge Internet network is
outside the control of the provider. All concerns with broadband
data rates should be reported to Ponderosa Edge Repair by dialing
559.822.3343. NETWORK MANAGEMENT.
Ponderosa Edge Internet monitors and manages the
shared network bandwidth to provide users with broadband
experiences consistent with the products they have purchased. At
times network congestion may occur and when it does packets can be
dropped or delayed which may result in service degradation.
Because the network is shared by all users Ponderosa Edge Internet
reserves the right to implement traffic management policy during
periods of peak demand. Ponderosa Edge Internet does take measures to
protect its network. Generally, Ponderosa Edge Internet does not
interfere with the use of specific protocols or ports. In the
interest of network security Ponderosa Edge Internet does block all
incoming DNS queries through Port 50 not destined for the
Ponderosa Edge Internet DNS Servers. Customers who wish to utilize Port
50 can contact Ponderosa Edge Internet at 559.822.3343 to request
access. Additionally, all inbound and outbound Ponderosa Edge Internet
email traffic is filtered through our email server virus
protection. This virus protection cannot be removed. Each customer
email account is provisioned with a SPAM filter which the user can
control through an administration portal. DEVICE ATTACHMENT.
There are no restrictions on the lawful devices
a customer may connect to the Ponderosa Edge Internet network. If
a customer chooses to use their own Internet Gateway it must be compliant
with any transmission protocol currently in use in the network.
The customer is strongly advised to contact Ponderosa Edge Internet to
determine which protocol is in use at your service location.
Ponderosa Edge Internet assumes no responsibility for the network
compatibility, performance or technical support of customer
provided equipment not purchased or rented from Ponderosa Edge
Internet. COMMERCIAL TERMS.
You can view current broadband internet access
pricing information at the following link,
http://www.ponderosaedge.com/internet_access.html
Or you can contact our Customer Care Office at
559.822.3343 Monday through Friday 8 a.m. to 4:30 p.m. or send an email to
customercare@ponderosaedge.com. For additional information
regarding broadband services you can view Current Terms and
Conditions and our Privacy Policy at the following link,
http://www.ponderosaedge.com/termsofusedirectory.html |
