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Ponderosa Edge Internet Open Internet Policy Disclosure

Effective Date: August 27, 2012

GENERAL.

Ponderosa Edge Internet does not engage in any traffic shaping or filtering that would restrict the transmission of lawful network traffic. Lawful content, ports, applications, services, or non-harmful devices are not blocked from the Ponderosa Edge Internet network subject to the Ponderosa Edge Internet Acceptable Use Policy.

ACCEPTABLE USE POLICY.

http://www.ponderosaedge.com/terms_internet_acceptable_use.html

PERFORMANCE.

Ponderosa Edge Internet offers several broadband internet access products utilizing Ethernet technologies. Service details may be viewed at the following link,

http://www.ponderosaedge.com/internet_access.html

Published broadband speeds represent sync rates between our serving equipment and the Internet Gateway. Generally, Ponderosa broadband products are capable of supporting real time applications such as VoIP and video streaming. Specific detail regarding performance can be found at the following non-affiliated Speed Test link,

http://www.speedtest.net/

Internet congestion and latency experienced beyond the Ponderosa Edge Internet network is outside the control of the provider. All concerns with broadband data rates should be reported to Ponderosa Edge Repair by dialing 559.822.3343.

NETWORK MANAGEMENT.

Ponderosa Edge Internet monitors and manages the shared network bandwidth to provide users with broadband experiences consistent with the products they have purchased. At times network congestion may occur and when it does packets can be dropped or delayed which may result in service degradation. Because the network is shared by all users Ponderosa Edge Internet reserves the right to implement traffic management policy during periods of peak demand. Ponderosa Edge Internet does take measures to protect its network. Generally, Ponderosa Edge Internet does not interfere with the use of specific protocols or ports. In the interest of network security Ponderosa Edge Internet does block all incoming DNS queries through Port 50 not destined for the Ponderosa Edge Internet DNS Servers. Customers who wish to utilize Port 50 can contact Ponderosa Edge Internet at 559.822.3343 to request access. Additionally, all inbound and outbound Ponderosa Edge Internet email traffic is filtered through our email server virus protection. This virus protection cannot be removed. Each customer email account is provisioned with a SPAM filter which the user can control through an administration portal.

DEVICE ATTACHMENT.

There are no restrictions on the lawful devices a customer may connect to the Ponderosa Edge Internet network. If a customer chooses to use their own Internet Gateway it must be compliant with any transmission protocol currently in use in the network. The customer is strongly advised to contact Ponderosa Edge Internet to determine which protocol is in use at your service location. Ponderosa Edge Internet assumes no responsibility for the network compatibility, performance or technical support of customer provided equipment not purchased or rented from Ponderosa Edge Internet.

COMMERCIAL TERMS.

You can view current broadband internet access pricing information at the following link,

http://www.ponderosaedge.com/internet_access.html

Or you can contact our Customer Care Office at 559.822.3343 Monday through Friday 8 a.m. to 4:30 p.m. or send an email to customercare@ponderosaedge.com. For additional information regarding broadband services you can view Current Terms and Conditions and our Privacy Policy at the following link,

http://www.ponderosaedge.com/termsofusedirectory.html

 
 
 

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