What is included in
my broadband subscription?
Access
to Web
Mail, EdgeWave spam filter, up to 15 email addresses, plus
7X24 technical support based in the USA.
Is Ponderosa
Edge available
in my area?
Please click on
this link for a map of the service area. If you are unsure whether your
location is served by Ponderosa Edge please call our Customer Care Center at
559.822.3343 to find out if your location qualifies.
What are the
benefits of fiber-to-the-home?
The most obvious
benefit is the increase in speeds which will enhance your Internet experience.
The connection is always on so there is no login time — if your computer is on
you are connected to the Internet and email. An all fiber network ensures your
experience is the best it can be, especially if you have multiple users or
devices such as game consoles or smart phones that access the Internet at the
same time.
What will I need to use Ponderosa Edge high-speed Internet service?
■ Hardware: PC, Internet Gateway, USB port, NIC
card or wireless card
■
Software: Windows 95 or better operating
system
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What does the installation on the outside of my home look
like?
See this document for
a typical example.
What is the best location inside my home for my Internet
Gateway?
See this document for
inside placement considerations.
What should I do if I experience wireless signal problems?
See this document for
typical issues and troubleshooting tips.
Which local Internet providers offer fiber-to-the-home Internet
access in my area?
Ponderosa Edge is the only fiber-to-the-home provider in this area today.
If I wish to change to a different bandwidth rate is there a
charge?
There
is no administration charge to change your bandwidth from one
Edge service to another; the monthly service
charge will be adjusted to the new service.
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